A process improvement project life cycle applied to a financial institution

Insertion of biogas in the production portfolio of the sugarcan sector: an approach...

Vehicle routing poblem with heterogeneous fixed fleet, time windows, split deliveries...

The professional development in service realationship: the way to create value and...

When call center makes difference in the organization: analysis of the Work in Central...

Business process management: a contribution to evaluate BPM solutions form the operations...

The influence of environmental management on bussiness competitiveness and succe...

Untitled in english

Labor produtivity in metallic structures design

The engineering work undertaken in product design: a process analysis based on e...