Quality assessment firefighter public services: study in 9º Department fire of Ribeirao...

Use of performance indicators in Brazilian construction firms: diagnoses and orientations...

Study of the customer relationship management CRM and proposal of solutions for a...

Performance measurement to production management in a supply chain scenario

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Six sigma programs: dificulties in implementation: studies of cases in companies...

Comparing fuzzy techniques for group decision making in supplier selection

Proposal of the system performance measurement for industrial clusters of small and...

Application design of experiments in the injection molding process

Make or buy: proposal of a framework and application of multicriteria decision m...