A control chart to monitor the ratio of demand and manpower in a backoffice service...

Multivariate count analysis

Operational research techniques applied to the elective surgeries scheduling pro...

Analysis of sustainable procurement practices applied to brazilian chemical indu...

The "ecosystem" approach in organizational theory: foundations ans contributions

Integrating systems thinking into six sigma projects

Patent portfolio management features and model for application

Engineering and design in K12 education: how brazilian schools have implemented maker...

Evaluation of the Viability of Mapping Costumer Tasks in Service Processes

The influente of structure and work organization in quality services: a case study...