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Master's Dissertation
DOI
10.11606/D.12.2003.tde-20122004-142617
Document
Author
Full name
Wanderley Rossi Monteiro
E-mail
Institute/School/College
Knowledge Area
Date of Defense
Published
São Paulo, 2003
Supervisor
Committee
Oliveira, Djalma de Pinho Reboucas de (President)
Campos, Ivan Persio de Arruda
Minciotti, Silvio Augusto
Title in Portuguese
Implementação da reengenharia de processos do negócio: estudo de casos de organizações no Brasil
Keywords in Portuguese
processos do negócio
reengenharia
Abstract in Portuguese
Em âmbito global, o ambiente em que as organizações estão inseridas vem apresentando mudanças cada vez mais complexas, caracterizadas por exigências cada vez maiores em termos de rapidez, qualidade, baixo custo, flexibilidade e satisfação do cliente. Nesse novo contexto – do qual as organizações do Brasil certamente não estão excluídas – o sucesso de uma organização reside na sua capacidade de responder à essas exigências por meio da contínua inovação em seus produtos, serviços e processos, a fim de criar vantagem competitiva sustentável. Este trabalho busca explorar uma das estratégias utilizadas para obter essa vantagem: a Reengenharia de Processos do Negócio – RPN.
Title in English
Implementation of Business Processes Reengineering: Case Studies of Organizations in Brazil
Keywords in English
business processes
reengineering
Abstract in English
Throughout the world, the environment organizations are inserted has been showing more and more complex changes featuring bigger and bigger demands in terms of speed, quality, low cost, flexibility and customer’s satisfaction. In this new context – which Brazilian organizations are certainly not excluded of – the success of an organization resides in its ability to respond to such demands through a continuous innovation of its products, services and processes in order to create a sustainable competitive advantage. This work aims at exploring one of the strategies that is used to obtain such advantage: The Business Process Reengineering – BPR.
 
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Publishing Date
2005-02-15
 
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