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Master's Dissertation
DOI
10.11606/D.18.2018.tde-30012018-154946
Document
Author
Full name
Alexandre Lima Marques da Silva
Institute/School/College
Knowledge Area
Date of Defense
Published
São Carlos, 1999
Supervisor
Committee
Aguiar, Edson Martins de (President)
Ferraz, Antonio Clovis Pinto
Lima Júnior, Orlando Fontes
Title in Portuguese
Indicadores de desempenho do transporte rodoviário de cargas
Keywords in Portuguese
Controle operacional
Desempenho
Produtividade
Transporte de carga
Abstract in Portuguese
É de fundamental importância que as empresas do setor de transporte rodoviário de cargas mantenham um processo contínuo de avaliação da sua produtividade. Tendo em vista que o setor é bastante competitivo, as empresas de transporte de carga necessitam rever suas políticas operacionais e de marketing, oferecendo serviços de qualidade e otimizando a utilização de seus recursos e insumos. O objetivo deste trabalho é propor um conjunto de indicadores de desempenho relacionados à produtividade que possa ser utilizado pelas empresas de transporte de carga. Com base na literatura técnica e em questionários aplicados a algumas empresas, é proposto um conjunto de indicadores de desempenho, segundo seu grau de importância e de facilidade de implantação. O resultado deste trabalho revela que as empresas utilizam de forma parcial as medidas de desempenho, que são fundamentais no processo de redução de custos e aumento na produtividade global.
Title in English
Performance indicators of road freight transportation
Keywords in English
Freight transportation
Operational control
Performance
Productivity
Abstract in English
lt is of fundamental importance that road freight transportation enterprises maintaining a continuous evaluation process of their productivity. As such sector is excessively competitive, freight transportation enterprises need to verify their operational and marketing policies, offering services of good quality and optimizing the utilization of their resources and inputs. The aim of this study is to propose a set of performance indicators related with productivity which can be used by freight transportation enterprises. From technical literature index collections and questionnaires sent by their enterprises, a set of performance indicators is proposed, according to importance level and implementation facility. The result of this research reveals that currently few enterprises use in a controlled way these performance indicators that are fundamental in the cost reduction process and increasing the global productivity.
 
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Publishing Date
2018-01-31
 
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