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Master's Dissertation
DOI
10.11606/D.18.2018.tde-21122017-112044
Document
Author
Full name
Ana Carolina Honda
Institute/School/College
Knowledge Area
Date of Defense
Published
São Carlos, 2017
Supervisor
Committee
Gerolamo, Mateus Cecílio (President)
Lizarelli, Fabiane Letícia
Mendes, Glauco Henrique de Sousa
Title in Portuguese
Aplicação de ferramentas de gestão da qualidade em ambientes de serviços hospitalares: estudo de medidas de melhoria em Santa Casa de Misericórdia no interior do estado de São Paulo
Keywords in Portuguese
Lean healthcare
Melhoria contínua
Qualidade em saúde
Abstract in Portuguese
Nesta dissertação foi estudada a aplicabilidade de ferramentas e técnicas da qualidade em um hospital filantrópico, através da execução de projetos de melhoria seguindo a abordagem Lean. Objetivou-se verificar a possibilidade destas de ser uma solução para problemas de gestão de recursos enfrentados por hospitais públicos e filantrópicos brasileiros. Foi feita revisão de literatura sobre o assunto e um estudo de caso foi conduzido em uma Santa Casa de Misericórdia no interior do estado de São Paulo, onde foram aplicadas ferramentas lean. Foram relatadas diversas melhorias, dentre elas uma enorme redução de estoque, eliminação de desperdícios como excesso de deslocamento/transporte e fluxo contínuo. Foi possível concluir que o Lean foi efetivo no hospital estudado e que ainda possui grande potencial de exploração no contexto da gestão da qualidade.
Title in English
Application of quality management tools in healthcare service environments: study of improve measures in a non-profit hospital inside the state of São Paulo
Keywords in English
Continuous improvement
Healthcare quality
Lean healthcare
Six sigma
Abstract in English
In this master thesis presents the study of the applicability of quality tools and techniques in a philanthropic hospital, through the execution of improvement projects following the Lean approach. The objective was to verify the possibility of these as a solution to the problems of resource management, common problem faced by Brazilian public health hospitals. A literature review on the subject and a case study were conducted at a non-profit hospital in the interior of the state of São Paulo, where lean tools were applied. Several improvements have been reported, among them a huge reduction of stock, elimination of wastes such as excess displacement/transport and continuous flow. It was possible to conclude that the Lean was effective in the studied hospital and still has great potential for exploration in the context of quality management.
 
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Publishing Date
2018-01-24
 
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