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Master's Dissertation
DOI
10.11606/D.2.2014.tde-11022015-081205
Document
Author
Full name
Paulo Henrique Raiol Ostia
E-mail
Institute/School/College
Knowledge Area
Date of Defense
Published
São Paulo, 2014
Supervisor
Committee
Costa, Susana Henriques da (President)
Salles, Carlos Alberto de
Silva, Fernanda Tartuce
Title in Portuguese
Desenho do sistema de solução de conflito: sistemas indenizatórios em interesses individuais homogêneos
Keywords in Portuguese
Acidente aeronáutico
Indenização
Mediação e conciliação
Solução de conflito
Abstract in Portuguese
Por mais que os cientistas separem e classifiquem os elementos da realidade para melhor compreendê-la, ele preserva a sua natureza complexa e multidisciplinar. O mesmo raciocínio pode ser aplicado aos conflitos. A sociedade de massa, por sua vez, potencializou o surgimento de conflitos complexos. As peculiaridades e os diferentes aspectos destas situações tornam improvável que sejam adequadamente tratados e solucionados por mecanismos genéricos. Considerando isso e em uma perspectiva de meios adequados de solução de conflito, o método do desenho de sistemas de solução de conflito (Dispute System Design DSD) propõe que sejam criados sistemas personalizados a partir de princípios e técnicas. Dessa forma, seriam dadas as respostas processuais aos diferentes aspectos do conflito. Com o intuito de analisar a aplicação dos princípios e técnicas do DSD à realidade, estudar-se-ão os casos da Câmara de Indenização Voo 3054 (CI3054) e do Programa de Indenização Voo 447 (PI447). Estes sistemas tinham como escopo solucionar os conflitos provenientes de acidentes aéreos que ocorreram em 2007 e 2009, com aeronaves das companhias TAM e Air France, respectivamente. Nas duas tragédias não houve sobreviventes.
Title in English
Dispute system design: indemnity systems in class interest.
Keywords in English
Adequate dispute resolution
Class action
Consumer
Dispute system design
Mediation
Negotiation
Plane crash
Abstract in English
Although the scientists separate and classify the elements of reality to understand it better, it preserves its complex and multidisciplinary nature. The same reasoning can be applied to conflicts. The mass society, in its turn, increased the emergence of complex conflicts. The peculiarity and the different aspects of these situations makes it unlikely to be adequately processed and solved by generic mechanisms. Considering this and the perspective of adequate conflict resolution, the Dispute System Design - DSD suggests that custom systems can be created from principles and technical. Therefore would be given the procedural responses to the different aspects of the conflict. In order to examine the application of the principles and techniques of DSD to reality, will be studied the cases of the Câmara de Indenização Voo 3054 (CI3054) and Programa de Indenização Voo 447 (PI447). These systems were scoped to resolve conflicts arising from plane crashes that occurred in 2007 and 2009, with TAM and Air France aircraft. In the two tragedies there were no survivors.
 
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Publishing Date
2015-02-13
 
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