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Master's Dissertation
DOI
10.11606/D.5.2006.tde-16082006-153109
Document
Author
Full name
Denise Helena de Castro Lacaze
Institute/School/College
Knowledge Area
Date of Defense
Published
São Paulo, 2006
Supervisor
Committee
Casarotto, Raquel Aparecida (President)
Moraes, Marco Antonio Alves de
Mussi, Gisele
Title in Portuguese
"Efeitos de um programa de exercícios no desconforto músculoesquelético dos segmentos corporais de operadores de telemarketing"
Keywords in Portuguese
Doenças ocupacionais
Postura
Serviços de saúde ocupacional
Síndrome de fadiga crônica
Terapia por exercício
Terminais de computador
Abstract in Portuguese
Este estudo tem por objetivo avaliar o nível de desconforto, através da Escala Visual Analógica (EVA), o Mapa de Segmentos Corporais de Corlett e Bishop (MSC) e o Questionário de Fadiga de Chalder (EFC) em operadores de telemarketing. A coleta de dados foi realizada uma vez por semana, ao longo de 2 meses de aplicação do programa de exercícios. A análise estatística sugere diminuição do crescimento do desconforto postural nos dois grupos, sendo mais acentuada no grupo experimental. Foi observada também diminuição significativa dos níveis de EVA e redução da freqüência e da prevalência de segmentos doloridos no MSC, ao se comparar dados da primeira e da última semana do estudo realizado. Quanto à fadiga também houve melhora em todas as variáveis do questionário de Chalder, indicando presença de efeitos significativos na diminuição dos níveis de fadiga. Assim, os programa de exercícios mostraram-se efetivos para diminuir o desconforto músculo-esquelético e a fadiga entre os operadores de telemarketing
Title in English
Effects of an exercise program on the body segments musculoskeletal discomfort of telemarketing operators
Keywords in English
Computer terminals
Exercise therapy
Fatigue syndrome chronic
Occupational diseases
Occupational health services
Posture
Abstract in English
The objective of this survey is to assess the telemarketing operators discomfort and mental and physical fatigue at the airway company call center before and after applying an exercise program. The objective of this survey is to assess the telemarketing operators discomfort and mental and physical fatigue at the airway company call center before and after applying an exercise program. The body map of Corlett and Bishop with a visual analogic scale and the Chalder fatigue questionnaire was applied to 84 telemarketing operators from the experimental and control groups. The experimental group has attended a 10 minutes exercise daily session and the control group a 10 minutes daily rest break. The exercise showed that is more effective than a rest break to prevent discomfort development and is important to repetitive strain injuries prevention because discomfort is one of the main predictors of this group of diseases
 
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Publishing Date
2006-08-21
 
WARNING: The material described below relates to works resulting from this thesis or dissertation. The contents of these works are the author's responsibility.
  • LACAZE, Denise Helena de Castro, et al. Stretching and joint mobilization exercises reduce call center operator's musculoskeletal discomfort and fatigue [doi:10.1590/S1807-59322010000700003]. Clinics [online], 2010, vol. 65, n. 7, p. 657-662.
All rights of the thesis/dissertation are from the authors
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