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Doctoral Thesis
DOI
10.11606/T.6.2018.tde-15012018-143048
Document
Author
Full name
Antonio Carlos Gomes do Espirito Santo
E-mail
Institute/School/College
Knowledge Area
Date of Defense
Published
São Paulo, 1993
Supervisor
Committee
Tinoco, Aldo da Fonseca (President)
Arruda, Bertholdo Kruse Grande de
Gomes, Jorge da Rocha
Gouvea, Luiz Gonzaga Tavares de Barros
Westphal, Marcia Faria
Title in Portuguese
Avaliação formal e informal dos serviços de saúde: um estudo de caso
Keywords in Portuguese
Avaliação de Serviços de Saúde
Abstract in Portuguese
A partir de um estudo de caso desenvolvido numa Secretaria Municipal de Saúde, mediante utilização de técnicas de compilação documental, observação do cotidiano e entrevistas, são descritos e analisados os conteúdos e formas da avaliação formal e informal, empregando-se uma abordagem que considera aspectos históricos, politicos, administrativos e sócio-culturais da instituição. Tal tipo de abordagem permitiu a identificação dos problemas enfrentados pelo sistema de avaliação formal e dos fatores que interferem na avaliação informal, apontando as possibilidades e conveniências da articulação entre ambas.
Title in English
Formal and informal evaluation of health services: a case study
Keywords in English
Evaluation of Health Services
Abstract in English
From a case study developed in a municipal secretary of health, through the use of document compilation technics, daily work observation and interviews, contents and forms of formal and informal evaluation are described and analysed by employing an approach which takes into consideration historical, political, administrative and social-cultural aspects of the institution. Such type of approach has enabled the identification of the problema faced by the formal system of evaluation and of the factors which interfere with the informal evaluation, pointing out to the possibilities and conveniences of the connection between them.
 
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Publishing Date
2018-01-15
 
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